Step 1: Contact appropriate school staff

• The most direct route to resolving a concern is for parents/guardians to first conference directly with the involved party (teacher, coach, etc.).
• More than 95% of concerns are resolved by a conversation between those involved.

Step 2: Contact campus administrator

• Campus administrators are responsible for the school's operations.
• Clarification of school policies and procedures can be explained.
• If necessary, conferences with involved parties can be arranged and a suitable solution can be reached.

Step 3:  Contact Student Services office

• If steps one and two have not resolved your concern, the Student Services office should be contacted at 972-487-4369. A meeting with all involved parties can be arranged in an effort to reach a resolution.
• At this step the formal complaint process can be filed, if necessary.

Formal Complaint Process - Level 1

If you have gone through the previous informal steps of problem-solving and have not met a satisfactory conclusion, you may then move into the formal process by filing the following: 

• Complaint received at the campus level within 15 days of incident
• Campus Investigation based on report and hold a conference with complainant within 10 days
• The original complaint form must be completed
• Seek resolution at lowest level
• Response in writing set forth basis of decision within 10 days

Level 1 complaint form 
Spanish - Level 1 complaint form

Formal Complaint Process - Level 2

• Level One decision(s) may be appealed to Student Services only after the process has been followed and written appeal received within 10 days of the decision  A conference will be set within 10 days of notice.  All information is limited to the Level One issue. 
• Written response within 10 days regarding decision at Level Two

Level 2 appeal notice
Spanish - Level 2 appeal notice

Step 4: Contact School Board

• The Garland ISD school board can be contacted by requesting a hearing through the superintendent's office.
• The Garland ISD Board of Trustees serves as an appeal body in resolving disputes.

Formal Complaint Process - Level 3

• The Level Two decision may be appealed to the Board of Trustees
• Written appeal must occur within 10 days of Level Two response
• Time, date and location will be provided to complainant
• All records will be included from Levels One and Two
• The Board will hear the complaint; but may not respond which upholds the administrative decision at Level Two

Level 3 appeal notice
Spanish - Level 3 appeal notice