Job Category
Exemption Status/Test
Reports To
Payroll and Benefits Administrator
Date Revised
Payroll and Benefits
Primary Purpose
To assist in the management of an employee benefits program that is both cost and care effective to the participants. To assist in alleviating and solving insured/insurer problems.
Education Certification

Degree preferred

Special Knowledge/Skills

Proficient use of MS Office and GISD software applications

Oracle training and network environment knowledge

Strong interpersonal and organizational skills

Knowledge of employee benefits computer applications

Ability to handle confidential and sensitive information with good judgment

Ability to manage heavy workload with attention to detail in a fast-paced office while meeting critical deadlines


Five to eight (5-8) years with a major insurance agency

Major Responsibilities and Duties
  • Manage annual enrollment period.
  • Responsible for the preparation and distribution of annual enrollment materials.
  • Process insurance forms for all monthly employees within payroll deadlines.
  • Reconcile monthly benefit premium payments.
  • Assist in resolving claims issues with all vendors.
  • Answer employee questions regarding all coverages.

Supervisory Responsibilities: 

  • None.
Tools/Equipment Used
Standard office equipment including personal computer and peripherals
Prolonged sitting; frequent kneeling/squatting, bending/stooping, pushing/pulling, and twisting
Prolonged data entry; grasping/squeezing to sort for filing
Occasional moderate lifting (15-30 pounds)
Work in a high volume, fast paced office environment; frequent multi-tasking
Mental Demands
Work with frequent interruptions; maintain emotional control under stress