Job Category
Professional
Exemption Status/Test
Exempt
Reports To
Program Manager - Systems Analyst
Date Revised
05/01/2015
Department
Technology Department
Primary Purpose
Provide a single point of contact for all campus staff to assist and resolve problems relating to computer and mobile device-related services. Responsible for campus technology support, technology problem evaluation, and management of technology-related work orders.
Education Certification

High School Diploma or GED

A+ Certification

Special Knowledge/Skills

Broad knowledge of computer hardware and software applications

Knowledge of various operating systems (Windows and iOS)

Knowledge of district software applications

Ability to detect and resolve technical or technology-related problems

Excellent organizational, communication, and interpersonal skills

Experience

Two (2) years’ work experience in a technical support position

Major Responsibilities and Duties

Campus Support

  • Receive phone calls/email and assist end-users to resolve problems and utilize district software.
  • Work cooperatively with end-users to detect and resolve hardware problems.
  • Work cooperatively with end-users to encourage understanding and use of good computing practices.
  • Communicate with appropriate department personnel to detect and resolve end-user problems with internally developed applications and database management.

Technical Support

  • Process technology-related work orders and manage the priority of work orders related to department goals.
  • Evaluate and recommend technology-related repairs and costs to campus administrator.

Records and Reports

  • Maintain work order records and use data to identify areas for improvement including training and maintenance support.
  • Compile, maintain, and file all physical and computerized reports, inventories and records required of technology department.

Other

  • Perform other duties assigned.
  • Must remain certified with the appropriate vendor to service computers.
  • Comply with policies established by federal and state law, state board of education rule and local board policy.

Supervisory Responsibilities

  • None.
Tools/Equipment Used
Phone, radio, personal computer, printer, fax machine, computer repair kit; other computer peripherals
Motion
Frequent repetitive hand motions
Lifting
Frequent lifting, transporting computer equipment
Environment
Frequent districtwide travel
Mental Demands
Maintain emotional control under stress; frequent prolonged and irregular hours