Job Category
Professional
Exemption Status/Test
Exempt
Reports To
Chief Information Officer
Date Revised
10/01/2015
Department
Technology Information Officer
Primary Purpose
Maintain enterprise level Identity Management service. Design and operate Metropolitan Area Network (MAN) and Local Area Network(s) (LAN) in all GISD facilities. Maintain a responsive and high performing wireless infrastructure. Oversee the deployment and management of the Network Operations Center (NOC). Document, monitor, troubleshoot and configure network infrastructure devices. Responsible for processes and tools to use single sign-on for user authentication of multiple, related Web applications. Support network functions in support of Building Automation System (BAS). Administration of the E-rate program. Support the process of asset and configuration management, cloud services and virtual/online learning platforms. Secondary support to Active Directory Ensure a focus on business process improvement and project management best practices, leading to higher Return on Investment (ROI), cost savings and quality of service for school district stakeholders. Work aggressively to ensure that all work lines up with IT strategy, school district priorities and instructional vision, regulatory guideline satisfaction, and positively impacts student outcomes. Provide management, direction and leadership to all TIS staff that help architect, operate and maintain technologies. Support processes for the deployment and use of a technology and infrastructure delivered via the cloud as a service, i.e. Infrastructure as a Service (IaaS). Support the processes to enable a set of teaching and learning tools designed to enhance a student’s learning experience. Provide support to other departments to ensure quality delivery of VolP, video surveillance and other network dependent services.
Education Certification

Bachelor’s Degree in Business, Education, Information Technology or related disciplines, preferred

Four (4) additional years of similar and relevant experience may be substituted for this requirement

MBA in related disciplines is preferred, but not required

Information Technology Infrastructure Library (ITIL) Foundation Level, required

Project Management Professional (PMP), preferred

Registered Communications Distribution Designer (RCDD), preferred

Special Knowledge/Skills

Fiber optic infrastructure, particularly outside plant, and its maintenance, management, and operations

Design and support of fiber optic transport technologies, particularly wave division multiplexing (DWDM & CWDM) technology

Cisco Systems products (or equivalent) and their design, configuration, deployment and management

Demonstrated understanding of Ethernet, TCP/IP, and wireless network design, build and operations

Proven technical experience with broad knowledge and support of networks, servers systems, applications, databases and messaging technologies

Storage Area Network (SAN) technologies including Hyper-V and VMWare

System and network management frameworks

Regulatory compliance issues, as well as best practices in system and network security

Excellent organization, communication and interpersonal skills

Demonstrated history of advance customer service, communication and interpersonal skills

Demonstrated history of leadership with multi-million dollar, customer facing projects and systems spanning the entire enterprise.

Advanced knowledge of industry best practices relative to IT management including methodologies, frameworks and standards such as ITI, ISO 9000, Six Sigma, etc.

IT Project Management and enterprise technology implementation

Capacity to promote and follow board of education and superintendent policies and school and department processes

Ability to communicate, interact and work effectively and cooperatively with all people, including those from diverse ethnic and educational backgrounds.

Recognition of the importance of safety in the workplace, follow safety rules, practice safe work habits, utilize appropriate safety equipment and report unsafe conditions to the appropriate administrator

Experience

Minimum of 10 years of experience designing, implementing and operating successful enterprise class (50+ sites, 50,000 devices) networks, vendor evaluation and relationships management; Request for Information (RFI) and Request for Proposal (RFP) writing and evaluations

Minimum of 5 (5) years of leadership experience of a highly effective team of network engineers and technicians, budget experience, knowledge and understanding of K-12 educational organization, goals and objectives, policies and procedures, and development of IT services in a large educational institution

Major Responsibilities and Duties
  • Maintain a reliable and high performing network and communications systems infrastructure that meets the needs of the students, teachers, staff and community of GISD.
  • Meet or exceed all metrics related to network and communications systems infrastructure within all schools and GISD locations.
  • Collaborate and provide an escalation/problem support (level 2&3) for the support area to resolve network related and customer issues and problems within Service Level Agreements (SLAs).
  • Analyze complex business needs presented by schools and administrative departments, and develop and implement technical solutions.
  • Present technology and network solutions to executive management.
  • Develop and implement school district standards and specifications for networks and communications systems infrastructure.
  • Provide network and communications systems design and documentation in all GISD facilities.
  • Provide high-performing network access measured on KPI’s to the Internet and GISD network services.
  • Prepare and maintain E-Rate related projects and budgets as well as other grant related projects.
  • Develop and manage budget for area based on documented needs, ensure that operations are cost-effective and available funds are managed wisely.
  • Prepare, review and revise all job descriptions in the network and communications systems area.
  • Perform other duties as assigned.

Supervisory Responsibilities:

  • Actively maintain a culture of shared leadership with other TIS Directors.
  • Foster a culture of accountability sot that all TIS staff know what they need to achieve in order to be considered successful.Provide appropriate autonomy to lead technical experts, while holding them accountable for overall success of their subsystems and projects.
  • Help to create a growth path for all staff through such efforts as peer-to-peer mentoring and cross-training, while also incentivizing staff to engage in vendor/industry training seminars and accredited continuing education programs
Tools/Equipment Used
Standard office equipment including personal computer and peripherals; standard instructional equipment
Posture
Moderate standing; occasional kneeling, squatting, bending, and stooping
Motion
Moderate walking
Lifting
Regular light lifting and carrying (less than 15 pounds); occasional moderate lifting and carrying (15-44 pounds)
Environment
Work inside; may occasionally work outside (exposure to sun, heat, cold, and inclement weather); exposure to noise
Mental Demands
Work with frequent interruptions; maintain emotional control under stress