Director of Technology Services
Oversee IT Planning, Implementation, and Support teams. Manage help desk and training efforts across the district. Manage IT assets and device life-cycle management. Coordinate hardware and software installations and upgrades. Maintain and coordinate district and school-level technical support teams and assist with the coordination of instructional applications. Responsible for districtwide release and device management. Support Internet-of-Things (IoT) and End-User Devices and Administrative Applications. Oversee the execution of a highly effective, innovative, and holistic approach to supporting all GISD technology implementation and support services. Provide solutions to support instructional delivery across the district.
- Master’s degree in a related field with a minimum of five (5) years of experience OR
- Bachelor’s degree in a related field with a minimum of ten (10) years of experience OR
- Associate’s degree in a related field with a minimum of fifteen (15) years of experience
- Certified Educational Technology Leader (CETL) preferred
- Proficiency in support of Microsoft Windows, Chrome, and Apple (iPad/MAC OS)
- Proficiency in support of Workflow and Service Management solutions
- Knowledge in support of enterprise Mobile Device Management solutions
- SCCM, Google Enterprise, Jamf
- Knowledge in support of Asset Management solutions
- Minimum of five (5) years of experience in customer service in an IT environment with a Master’s degree OR
- Minimum of ten (10) years of experience in customer service in an IT environment with a Bachelor’s degree OR
- Minimum of fifteen (15) years of experience in customer service in an IT environment with an Associate’s degree
- Minimum of five (5) years of leadership experience in computing and information technology with an emphasis in Project Management and Business Analysis, knowledge and understanding of K-12 education organization, goals and objectives, policies and procedures, and development of IT services in a large educational institution
- Assist the Assistant Superintendent of Technology with long-range IT Planning and Strategy
- Support and Implement district IT Initiatives.
- Provided a highly effective district and school-level IT customer support, team.
- Track, report, and meet KPI’s on the delivery of district and school level IT customer support and integration services.
- Provide necessary outreach and training for all technical support and integration projects.
- Collaborate with instructional technology and curriculum teams to provide the necessary support and integration services of instructional applications and devices.
- Assure successful integration of technology applications and devices with measurable results.
- Motivate and mentor team members to grow individual skill sets and organizational value.
- Track and optimize the various tools to effectively implement and maintain a tracking system for individual performance, design and monitor the team KPI’s, and drive term performance against metrics.
- Assure that technology projects are managed, implemented, and reported transparently to ensure that all stakeholders are informed and part of the process.
- Design and create a customer support experience including policies, procedures, and best practices with full reporting, including implementation of a customer feedback process.
- Manage IT Assets and device life cycles.
- Collaborate with other GISD IT leaders, including operations, network, and data, to aggregate customer feedback and establish efficient processes for internal communications.
- Perform other duties as assigned.
- Oversee IT Planning, Implementation, and Support Teams
- Actively maintain a culture of shared leadership with other TIS Directors.
- Foster a culture of accountability sot that all TIS staff know what they need to achieve in order to be considered successful.
- Provide appropriate autonomy to lead technical experts while holding them accountable for the overall success of their subsystems and projects.
- Help to create a growth path for all staff through such efforts as peer-to-peer mentoring and cross-training while also incentivizing staff to engage in vendor/industry training seminars and accredited continuing education programs
Standard office equipment, including personal computer and peripherals; standard instructional equipment.
Moderate standing; occasional kneeling, squatting, bending, and stooping
Continual sitting and reaching; repetitive hand and arm motions, and moderate walking
Regular light lifting and carrying (less than 15 pounds); occasional moderate lifting and carrying (15-44 pounds)
Work inside; may occasionally work outside (exposure to sun, heat, cold, and inclement weather); exposure to noise
Work with frequent interruptions; maintain emotional control under stress