Job Category
Professional
Exemption Status/Test
Exempt
Reports To
Assistant Director
Date Revised
08/02/2021
Department
Network and Communications Infrastructure
Primary Purpose
Maintain and support the Enterprise Network so that users receive reliable and secure access to required network and external resources.
Education Certification

Bachelor’s degree in Education of Information technology, or eight (8) years additional experience in a Technology supporting role

Certifications in Information Systems, Cybersecurity, Certified Information Systems Security Professional, or network infrastructure preferred

Special Knowledge/Skills

Experience with network monitoring tools (Sniffer, HP Openview, Insight Manager, etc.)

Working knowledge of physical Ethernet networks

Working knowledge of Cisco routers (ISRs and ASRs) and switches (Nexus 2k, 5k, 7k, 9k, 4507-10, 3850-3750 stacks)

Working knowledge of MAN, WAN, and LAN network equipment and topologies

Knowledge of communications systems in a network environment

Knowledge of Proxy servers and Web Filtering Systems

Knowledge of LDAP

Knowledge of process work flow through an Information Technology environment

Ability to work in a high pressure, fast-paced environment

Excellent Communication and decision-making skills

Outstanding team player

Must have familiarity with Data Center network topologies

Must have the ability to think critically and solve complex issues

Ability to use tools for networking troubleshooting issues (Solarwinds & Cisco Prime)

Experience

Minimum of five (5) years of experience implementing, maintaining, and troubleshooting network communications infrastructure environments, 10 years preferred

Major Responsibilities and Duties
  • Provide 24-hour support for network infrastructure in an on-call rotation.
  • Develop and maintain an on call rotation schedule.
  • Responsible for the design, effective use, regular maintenance, and life cycle of the following;
  • Network topology, subnets, firewall and router configurations, and other systems deemed to be critical
  • Network communication hardware
  • District local area and wide area network
  • Work with other network engineers in support of network series/resources/components.
  • Diagnose and troubleshoot network issues using protocol analyzer tool.
  • Evaluate, counsel and assist academic departments in the implementation of third-party vendor hardware and software.
  • Be cognizant of specialized business hardware and applications used throughout the district.
  • Test, evaluate and integrate new network environments and technologies.
  • Design/install/support computer system policies.
  • Provide advanced network infrastructure troubleshooting and health checks.
  • Communicate with vendor support personnel to resolve hardware and software issues in timely manner.
  • Assist Assistant Director in planning, developing, and maintaining Annual Budget.
  • Provide training for network staff.
  • Provide after-hour/weekend support for special projects or critical components.
  • Other responsibilities and duties as assigned.

Supervisory Responsibilities:

  • Engineers, Administrators, Specialists, and Technicians as assigned by the Assistant Director

 

Tools/Equipment Used
Standard office equipment such as personal computers and peripherals
Posture
Frequent standing; some kneeling, squatting, bending and stooping, pushing and pulling
Motion
Walking; reaching overhead, front, side and back; prolonged use of computer and repetitive hand motions
Lifting
Occasional lifting up to 50 pounds
Environment
Work inside in office, classroom and computer lab environments; frequent district wide travel; occasional prolonged and irregular hours
Mental Demands
Provide technical expertise and problem-solving skills in support of Network Engineers, Technology and Information Systems personnel and district staff; exhibit self-control and patience when dealing with staff; work with frequent interruptions; ability to communicate effectively (verbal and written); interpret policy, procedures, and data; coordinate district functions; maintain emotional control under stress