Job Category
Professional
Exemption Status/Test
Exempt
Reports To
Moble Technology Administrator
Date Revised
07/26/2016
Department
Technology and Information Services: Network and Communications Infrastructure
Primary Purpose
Assist in management and implementation of mobile technology devices and systems
Education Certification

Advanced technical education or equivalent experience

JAMF Certified Casper Technician (CCT), preferred

Special Knowledge/Skills

 Proficiency with Microsoft, Apple and Android operating systems and applications

Knowledgeable in multiple-platform mobile device technology:  smart phones, laptops, tablets, iPads, MacBooks, Chromebooks and other wireless devices

Proficiency in building customized application packages for redistribution to a variety of platforms (Windows, Apple, and Android)

Successful troubleshooting skills and the ability to resolve technical problems relating to wireless classroom devices and applications

Ability to positively interact with all levels of school employees and to work positively and cooperatively with co-workers

Willingness to learn new skills and take on added responsibilities

Strong organizational skills, effective communication, and initiative

Experience

Experience managing MacBooks and iOS devices using the Casper Suite Mobile Device Management System, including distribution of profiles, applications and imaging

Minimum three (3) years supporting mobile technology in educational environment

Major Responsibilities and Duties
  • Oversee the day-to-day management of Casper MDM.
  • Monitor project and/or program progress and prepare periodic status reports.
  • Serve as technical consultant for product upgrades and installations.
  • Document and deliver training to other Technology personnel as needed to develop a support framework for interactive technologies.

Supervisory Responsibilities

  • None.
Tools/Equipment Used
Mobile devices, personal computer and peripherals
Posture
Frequent standing; some kneeling, squatting, bending and stooping
Motion
Walking, reaching overhead, front, side and back
Lifting
Moderate strength needed in arms, shoulders, back and legs; lifting or carrying PCs up to 25 pounds for short distances
Environment
Work inside in office, classroom and computer lab environments; frequent travel within the district
Mental Demands
Provide technical expertise and problem-solving skills in support of CTAs, CTSs, and district staff; exhibit self-control and patience when dealing with staff and CTAs/CTSs; work with frequent interruptions