Job Category
Exemption Status/Test
Non Exempt
Reports To
Executive Director of Communications and Public Relations
Date Revised
Communications and Public Relations
Primary Purpose
Answer the phone in a pleasant and professional manner, directing calls to appropriate individuals. Open the front door using the RAPTOR system to screen patrons while greeting individuals in a courteous manner, then directing them to appropriate individuals.
Education Certification

High school diploma or GED

Special Knowledge/Skills

Ability to understand written and verbal communication as is necessary

Knowledge of phone system

Knowledge of Outlook and Microsoft Office

Ability to handle confidential information


Multiline phone system

Data entry

Answer phones in a professional manner

Microsoft Office, including Excel

Major Responsibilities and Duties
  • Answer multiline phone system, directing calls to appropriate individuals.
  • Operate RAPTOR system for screening patrons.
  • Remain in reception are to assist with anyone coming in front door, directing them to appropriate individuals as needed.
  • Assist human resources supervisor in routing clerical duties.
  • Perform other duties as assigned.

Supervisory Responsibilities:

  •   None.
Tools/Equipment Used
Standard high volume copier/scanner and multi-line phone system
Frequent kneeling/squatting, bending/stooping, pushing/pulling, and twisting
Prolonged data entry; grasping/squeezing to sort for filing
Occasional moderate lifting (15-30 pounds)
Work inside in a high volume, fast paced office environment; frequent multi-tasking
Mental Demands
Work with frequent interruptions; maintain emotional control under stress