Job Category
Exemption Status/Test
Non Exempt
Reports To
Human Resources Supervisor
Date Revised
Student Nutrition Services
Primary Purpose
Answer the phone in a pleasant and professional manner, directing calls to appropriate individuals. Open the front door using the RAPTOR system to screen patrons while greeting individuals in a courteous manner, then directing them to appropriate individuals.
Education Certification

High School Diploma or GED

Special Knowledge/Skills


Ability to understand written and verbal communication as is necessary

Knowledge of phone system

Knowledge of Outlook and Microsoft Office

Ability to handle confidential information


Multiline phone system

Data entry

Answer phones in a professional manner

Microsoft Office, including Excel

Major Responsibilities and Duties
  • Answer multiline phone system, directing calls to appropriate individuals.
  • Operate RAPTOR system for screening patrons.
  • Remain in reception area to assist with anyone coming in front door, directing them to appropriate individuals as needed.
  • Assist human resources supervisor in routine clerical duties.
  • Sort department mail according to individual needs.


  • Perform other duties as assigned.

Supervisory Responsibilities:

  •   None.
Tools/Equipment Used
Standard high volume copier/scanner and multi-line phone system
Frequent kneeling/squatting, bending/stooping, pushing/pulling, twisting
Prolonged data entry; grasping/squeezing to sort for filing
Occasional moderate lifting (15- 30 pounds)
Work inside in a high volume, fast paced office environment; frequent multi-tasking
Mental Demands
Work with frequent interruptions; maintain emotional control under stress