Job Category
Exemption Status/Test
Reports To
Lead Dispatcher
Date Revised
Primary Purpose

Ensure the safe and efficient transportation of students and employees by effective scheduling of vehicles and assimilation of information to appropriate personnel.

Education Certification


High school diploma or GED

Clear and valid driver’s license with CDL certification and P and S endorsements

Current school bus certification

Ability to pass physical examination

Ability to pass alcohol and drug tests

Satisfactory annual driver’s license and criminal history checks

Successful completion of state and local training courses

Special Knowledge/Skills

Ability to operate a school bus

Proficient skills in keyboarding, data entry, word processing and file maintenance

Ability to work under pressure and prioritize effectively while maintaining composure and responding in an appropriate manner

Effective telephone, radio, and communication skills

Ability to receive and give written and verbal instructions effectively

Ability to read and understand documents, including policies and procedures manuals

Proficient map and route reading skills

Proficient skills in operating a personal computer, utilizing Microsoft Office applications

Ability to learn Transportation Department applications and operate at a proficient level



Minimum three (3) years’ experience as a certified school bus driver

  • Must be at least 21 years of age
Major Responsibilities and Duties
  • Make decisions affecting the assignments of substitute drivers, substitute monitors, bus route changes, and vehicle substitutes for each morning and afternoon shift.
  • As required, coordinate driver/monitor substitutions with Operations Supervisor for best allocation of resources.
  • Evaluate information received and make temporary adjustments to student bus assignments and/or re-routing of buses to avoid congested traffic areas or to solve student delivery problems (e.g., overcrowding, discipline, timing, etc.).
  • Receive and record driver absence calls.
  • Answer, record, and route internal and external telephone calls.
  • Receive school administrator or parent calls regarding students, and respond as appropriate.
  • Monitor and respond to two-way radio communications.
  • Monitor, record, and respond appropriately to emergency calls and situations.
  • Perform polite, professional, and clear communications with parents, school administrators, maintenance department, security, and bus drivers.
  • Report all accidents to proper department staff and authorities with required information.
  • Maintain all required physical and computerized logs, worksheets, files, and reports related to dispatch operations.
  • Coordinate the response effort in the event of a breakdown or accident.
  • Assist in assigning vehicles for administrative trips as requested and approved.
  • Assist in maintaining key control inventory.
  • Maintain confidentiality of information.
  • Follow all rules and directives for bus drivers when substituting on a bus route.
  • Perform other duties as assigned and assist in all special projects as assigned in a timely manner.
  • Assist in coordinating substitute aide assignments.
  • Assist in coordination of spare bus assignments with the field trip dispatcher, mechanics, and supervisor on duty.

Supervisory Responsibilities:

  • None
Tools/Equipment Used

Standard office equipment such as personal computers and peripherals; radio communication equipment


Prolonged sitting, occasional bending/stooping, pushing, pulling, and twisting


Repetitive hand motions, frequent keyboarding and use of mouse; occasional reaching


Occasional light lifting and carrying (less than 15 pounds)


May work prolonged or irregular hours; occasional district-wide travel

Mental Demands

Work with frequent interruptions; maintain emotional control under stress