Job Category
Professional
Exemption Status/Test
Exempt
Reports To
Coordinator Web Services
Date Revised
06/14/2021
Department
Web Services
Primary Purpose
Demonstrate, encourage and support best practices for effective and accessible web content through the management of webmaster and department web liaison programs and related activities.
Education Certification

Bachelor’s degree required in web design, communications or related field

Special Knowledge/Skills

Excellent communication and presentation skills with strong customer-services orientation

Clear, concise writing skills including editing and proofreading

Proficiency with HTML and content management system(s) such as Finalsite, Drupal, LiveSite or other similar applications

Expert skills with Microsoft Office, Adobe Acrobat Pro and Google applications

Proficiency with Adobe Photoshop for image editing

Knowledge of principles and methods of curriculum and training design, teaching and instruction for individuals and groups, and measurement of training effects

Knowledge of principles and processes for providing customer services, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction

Excellent organizational, time management and follow-through skills to manage multiple projects alongside routine tasks

Ability to manage changing priorities in a fast-paced, deadline-driven environment

Highly motivated self-starter with creative problem-solving skills and the ability to learn quickly

Familiarity with CSS and WCAG 2.0 accessibility guidelines a plus

Experience

Minimum five (5) years of experience in related field

Experience with classroom teaching or technical training, preferred

Experience in web design, preferred

Major Responsibilities and Duties

Instruction and Support

  • Design and develop documentation such as webmaster manual, training documents and video tutorials for our different content management systems and general web design topics.
  • Maintain webmaster support website.
  • Plan and conduct one-on-one and group training sessions, workshops and committee sessions.
  • Plan and coordinate annual Webmaster Boot Camp even based on identified webmaster needs and operational priorities.
  • Keep accurate records of staff assigned to webmaster and web liaison roles and ensure appropriate account access is maintained.
  • Provide ongoing troubleshooting and support for all department and campus content editors.
  • Demonstrate strong customer services skills to effectively and efficiently provide information, recommendations, and respond to questions from administrators and staff.
  • Assess web pages as regards to content and design and provide feedback to campus webmaster and department web liaison.
  • Manage monthly campus website competition.
  • Develop deep understanding of web accessibility guidelines and generate training materials and experiences to help content contributors apply the guidelines.
  • Evaluate the accessibility of online documents and work with content contributes to address errors.
  • Create processes for rewarding and inspiring campus webmaster and web liaison engagement and success.
  • Create flyers and graphics for use on support materials.

 Website Content Maintenance

  • Assist with web content updates for district sites.
  • Work with staff at all levels to keep their content on sites updated and consistent.
  • Understand and apply web writing principles to the creation of website copy.
  • Understand and apply web design guidelines to the creation of web content.
  • Follow best practices, current trends, usability and accessibility guidelines when editing web pages.
  • Edit images for use on responsive websites.
  • Collaborate in establishing technical and design standards for our websites.

 Other Responsibilities

  • Collaborate with system experts to overcome issues that affect the websites and availability.
  • Demonstrate an interest in acquiring new skills and seek professional growth through continuing education.
  • Be on call 24/7 for high priority and emergency tasks.
  • Work independently with minimal direction to plan and implement assigned individual projects.
  • Contribute expertise and time as needed to team projects, working in a collaborative manner.
  • Perform other duties as assigned by the Coordinator of Web Services.

 Supervisory Responsibilities:

  •  None.
Tools/Equipment Used
Standard office equipment including personal computer and peripherals
Posture
Prolonged sitting; occasional bending/stooping, pushing/pulling, and twisting
Motion
Repetitive hand motions, frequent keyboarding and use of mouse; occasional reaching
Lifting
Occasional light lifting and carrying (less than 15 pounds)
Environment
Frequent district-wide travel; occasional district-wide travel
Mental Demands
Work with frequent interruptions; maintain emotional control under stress